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Most products don’t fail because they lack features — they fail because users don’t return. Habit-forming products feel smooth, predictable, and rewarding. They guide users naturally rather than forcing them to think.


The good news: you don’t need complex psychology or growth hacks. You need a few practical UX moves that consistently turn casual users into repeat users.


Here are five moves you can apply to any product today.


1. Remove First-Use Friction

 Users are more likely to stick around when they find value quickly.

What this looks like in real products

  • Notion lets you start typing right away on a blank page — no setup needed.

  • Canva takes you directly to a ready-to-edit template, which cuts down on decision-making.

  • Duolingo asks one simple question ("Which language do you want to learn?") and then begins the lesson.  

How to apply it

  • Keep onboarding short, focusing only on what users need to get value.  

  • Replace long forms with easy, small steps.

  • Introduce complicated features gradually instead of all at once.  

Why it works

 Users appreciate products that help them achieve quick wins.


2. Give Users a Clear Next Step

Users leave when they don’t know what to do next.

Examples from the real world

  • LinkedIn uses a progress tracker (“Your profile is 60% complete”) with clear next actions.

  • Spotify recommends playlists immediately after onboarding, which removes confusion.

  • Figma offers templates to help new designers start easily.

How to apply it

  • Add visual cues for next actions

  • Reduce unnecessary choices

  • Use progressive disclosure to guide users smoothly.

Why it works

 Clear steps create an easy flow, encouraging users to stay engaged.


3. Celebrate Small Wins

Small achievements build motivation.

Products that do this well

  • Duolingo racks streaks and points, with encouraging animations.

  • Todoist  rewards users with a “karma” system for finishing tasks.

  • Headspace counts mindfulness minutes and celebrates achievements.

How to apply it

  • Show progress visually (bars, checkmarks, streaks)

  • Use small animations that respond to user actions.

  • CCelebrate even minor completions.

Why it works

 People love to see progress. Even small wins trigger motivation, making users return to keep the streak alive.


4. Make Actions Easy to Repeat

Habits form around actions that are simple and quick.  

Real examples

  • Instagram kkeeps the camera button easily accessible with one tap to start creating.

  • Amazon’s “Buy Now" makes checking out very quick.  

  • Google Photos organizes pictures automatically so users don’t have to manage albums.

How to apply it

  • Place frequent actions in easy-to-reach spots.

  • Remember user preferences to save them from repeating information.

  • Reduce the number of clicks needed for key tasks.

Why it works

 Less effort means users engage more often, leading to habit formation.


5. Build Meaningful Rewards Into the Flow

Rewards don’t need to be flashy. They need to feel useful and aligned with user goals.

Strong examples

  • Strava offers personalized insights after every workout.  

  • Spotify’s "Discover Weekly" is tailored to users, generating excitement.

  • Mint shows helpful financial insights when users check their dashboard.

How to apply it

  • Replace generic rewards with personalized options.

  • Include small moments of joy through fun interactions and animations.

  • Provide useful insights after important actions.  

Why it works

 When users feel rewarded every time they use the product, they will want to return.


Final Thoughts

Habit-forming products are based on smart UX choices that reduce friction, clarify actions, celebrate progress, simplify repetition, and offer real value. Small changes in UX can make a big difference in keeping users. Start with one strategy, test it, and then build from there.

 
 
 

India has become a leader in digital payments with its Unified Payments Interface (UPI) and widely used QR codes. This success comes from understanding user experience (UX) and human behavior. This is not just about technology; it’s about people. Let's explore why UPI works so well.


1. The Power of Simplicity: Low Cognitive Load, High Accessibility


UPI makes paying for things—from street-side chai to groceries—very simple. You just need to Scan and Pay.


Before UPI, digital payments were complicated. People had to remember bank account numbers and IFSC codes, which was hard to handle.


  • The "Scan → Pay" : process simplifies this. It is easy to use; if you can point your phone, you can pay.

  • Open to Everyone: UPI only needs a bank account and a smartphone. It removed long approval processes and credit score checks seen in traditional banking, helping millions who were left out of digital payme

  • Works Everywhere: The true strength of UPI is its ability to work across various apps, like Google Pay, PhonePe, or your bank’s app, using the same QR code. This means it is consistent and reliable from the smallest vendors to large businesses.


This simplicity made digital payments available to everyone and led to quick adoption by different groups.


2. Building Trust: Safety and Assurance


Trust is essential for any financial system, and digital payments need it too. UPI includes features that help users feel safe.


  • Instant Confirmation: UPI lets both buyers and sellers know immediately if a transaction goes through. This removes uncertainty, similar to the feel of handing over cash.

  • Personal PIN for Safety: Users must enter a secure PIN for every transaction. This gives users control and a sense of safety over their money.

  • The "One Rupee Test": Many users start with a small, one-rupee transaction to check if a new merchant works. UPI apps often support this behavior, showing how users can influence the design.


These features collectively fostered an environment of trust, critical for a nation transitioning from a predominantly cash-based economy.


3. The Effect of Easy Spending


While simplicity is good, it can lead to increased spending.


  • Money Feels Less "Real": Scanning a QR code or tapping your phone makes spending feel less tangible than handing over cash. This lowers the mental barriers to spending money.

  • Impulse Buying: Many UPI users report spending more due to the ease of transactions, leading to less careful financial choices.

  • The UX Dilemma: When to Add Friction: This creates a challenge for UX designers. While reducing friction is important, sometimes adding a little can help. For products aimed at reducing impulse buys, reminders or moments of pause can encourage users to think before spending.


The UPI success story shows how understanding people and keeping things simple can drive technology forward. It highlights that effective UX design solves real problems and gently shapes behavior—sometimes for better financial decisions, and sometimes for risky ones!

 
 
 

User interviews are important for understanding users, their experiences, needs, and challenges. These interviews help gather detailed insights, find new ideas for improvement, and check if our assumptions are correct. They show what users think and feel when they use a product, allowing teams to see things from the users’ perspective.


The information we get from these interviews helps in designing and developing better products. It leads to creating user-need statements, empathy maps, personas, and customer journey maps. To get useful insights, we should ask open-ended, non-leading questions. This encourages honest and detailed answers, often by asking for examples or explanations of their experiences.


Here are 50 useful user interview questions:


I. Introduction & Context Questions

These questions help build rapport, understand the user's background, and establish the context of their daily life or work habits in relation to your product or topic.


  1. Please tell me about yourself and your relationship to [project topic/area of interest]?

  2. What is your occupation/role? How long have you been in that occupation/role?

  3. Describe your typical day.

  4. How is this particular product/service/user interface relevant to your daily life?

  5. How often do you use/interact with [product/service/user interface/topic]?


II. Current Experiences & Pain Points Questions

These questions delve into users' existing behaviours, challenges, mental models, and the "why" behind their actions, helping to identify problem areas and opportunities.


  1. Walk me through the last time you did this [issue/task].

  2. What if any issues/pain points do you have with [issue/task]?

  3. How do you currently deal with [issue/task/problem]?

  4. What are the most difficult parts of [issue/task]? Why?

  5. What are the easiest parts of [issue/task]? Why?

  6. Are there any obstacles you must overcome when dealing with [issue/task]? Tell me about those.

  7. Do you have any workarounds for this [issue/task]? Tell me about those.

  8. How much of your time is typically spent dealing with [issue/task], and how much time would you like to spend?

  9. Why is this [issue/task] important to do?

  10. What other methods, if any, have you tried for dealing with this [issue/task]? How well did they work/not work?

  11. What do you like, if anything, about how you are currently dealing with [issue/task]? If yes- what is it? If no- why not?

  12. How would you describe your experience with [tool, website, or application/product]?

  13. In what ways is [product/service/interface] better or worse than those you felt were similar? Why?

  14. What do you like about the current [project website or application/product]?

  15. What don’t you like about the current [project website or application/product]?

  16. Is there anything you often look for on [project website or application] that is missing or hard to find?

  17. Is there any way [project website or application] isn't supporting your needs currently?

  18. What is the most important when you look for [product/service]?

  19. How do you usually get to [project website or application]? (Follow up: Do you use a bookmark? What terms do you search? What sites do you link from?)

  20. What devices do you normally use when visiting/using [website/tool/product]?

  21. When you are on a computer and the internet, are there any challenges you face accessing information?

  22. What are the most important tasks you need to perform using [product or application]?

  23. How do your [colleagues/friends/family/etc.] complete [task]?

  24. Where did you learn how to do [task]?

  25. How did you feel when learning how to do [task]?


III. Opportunities & Future State Questions

These questions help uncover potential solutions, explore new ideas, and understand user needs and desires for a future or improved product/service.


  1. What would an alternative solution to this task look like [issue/task]?

  2. What do you think [product] is best used for?

  3. What are all the ways you use [product]?

  4. For what else do you imagine you could use this product/service/interface for?

  5. What’s stopping you from using [product/service/interface] for that?

  6. If you could improve this product/service/interface, what would you change?

  7. How would those changes affect your use of it?

  8. How valuable would the product/service/interface be to you if you enacted those changes?

  9. How likely/unlikely are you to use this product/service/interface? Why or why not?

  10. Do you feel this product/service/interface would be useful for you? Why or why not?

  11. In what ways would this product/service/interface be useful for you? In what ways would you use it?

  12. What are reasons you might not use this product/service/interface?

  13. What do you think is the primary function of the [project topic/product]?

  14. What is your main goal when visiting the [project website or application]? Do you have any secondary goals?

  15. What would prevent you from achieving [project goal]?

  16. What improvements could be made to make [project goal] easier or better?

  17. How do you use the information on the [project website or application]?

  18. Would you ever need to share these metrics/information with others? If yes – who, what format and method of sharing?

  19. Would you ever need to export [information or asset in project]? If yes – when, why and in what format?

  20. What do you wish our product could do that it can't today?


When you conduct interviews, ask follow-up questions to get more information. Use questions like "Tell me more about that," "Can you expand on that?" or "Why is that important to you?"

These questions help uncover people's motivations and perceptions. Avoid leading questions that hint at a desired answer. While this guide gives a good starting point, make sure to tailor your questions to fit each project and its specific research goals.

 
 
 
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